Refund and Returns Policy

Customer Satisfaction Guarantee

At GROWERSOUTLET, customer satisfaction is our top priority. We want every customer to feel confident shopping with us, and if something is not right with your order, we are here to help make it right.

Return Eligibility

You may return eligible items within 90 days from the delivery date.

To qualify for a return:

We accept returns for both defective and non-defective products.
We accept returns of new and slightly used items.
Items must be returned in reasonable condition.

How to Request a Return

1. Contact Us First

Please contact our support team before returning any item.

Email: support@growersoutlet.shop
Phone: +1 276 644 4834

If your item is damaged, defective, or incorrect, please include clear photos along with a brief description of the issue.

2. Wait for Return Authorization

Once we review your request, we will provide return instructions and approval. Please do not send any item back without authorization.

3. Return the Item

After approval, you may return the item using a trackable and insured shipping service. A valid tracking number is required for all returns.

Return methods may include:

Return by mail
Drop-off location
In-store return (when applicable)

Refund Process

Once your returned item is received and inspected, usually within 72 hours, your refund will be processed within 7 business days.

Full refunds include the original purchase amount and shipping fees when applicable.
No restocking fees are charged.
Refunds are issued to the original payment method used during checkout.